ILA offers FREE Fully Insured 2nd Day shipping within the Continental United States. 

All shipments require a signature.  We do not ship to P.O. Boxes. We will hold shipping on your order with multiple items until all pieces are available.

We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.

Import duties and taxes are the responsibility of the customer and are not included in the item price. You will most likely have duties and taxes due upon customs clearance.  If shipping to Australia, please note that GST may also be incurred upon customs clearance.

All orders shipped internationally are final sale.

We will hold shipping on your order with multiple items until all pieces are available.  We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

It depends on where you are. Orders shipped in the US will take 2-7 business days to arrive once shipped. Overseas deliveries can take anywhere from 7-16 days once shipped. Delivery details will be provided in your confirmation email.

If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We ask our carrier to require a signature for all of our shipments. Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust.

Nothing is more exciting than receiving an ILA gift in our signature box and gift bag, a complimentary service we always provide.

Please send a copy of the sales receipt along with our repair form completed to:

ILA c/o Repairs Department
6222 Richmond Ave, Suite 470
Houston, Texas 77057

The customer is responsible for all shipping costs unless the item contains a manufacturing defect.

ILA offers one complimentary resize up to one size up or down for all Engagement Rings purchased directly on our site (custom/bespoke jobs not included). Any larger resizing will incur a fee. All rings other than engagement rings will incur a sizing fee. Rings with a full pattern or stones all the way around cannot be resized. The customer is responsible for all shipping costs.

Read our article on caring for your fine jewelry

DO NOT TRY THIS WITH COLORED GEMSTONES

Carefully place (don’t drop!) your jewelry in boiling water for a few minutes. Remove and all the grime will be gone!

You can also use a soft bristle toothbrush and dish soap to gently brush your ring.  Dry with a lint-free cloth.  For rings, an electric toothbrush works wonders!  Use a gentle dish soap and give your ring a good scrubbing.  Do notuse an electric toothbrush on your necklace as your chain can get caught in your brush.  

We pride ourselves on offering the highest quality of craftsmanship. If you are not completely satisfied with your online purchase, please send it back to us for a refund or credit within 10 days of receipt minus any shipping charges. Engagement rings carry a $200 restocking fee.

All returned merchandise must be in its original condition with their tags attached. Items showing signs of wear or those that have been altered, resized, or damaged in any way cannot be accepted for return. Sale items, special orders, custom jewelry, and engraved items are final sale and cannot be returned.

Please email sales AT ilacollection.com and ILA will email you back an Insured Prepaid Return Shipping Label for shipments inside the Continental United States (returns from outside the Continental United States are responsible for returned shipping back to ILA) along with an RMA Code. Write this code on a copy of the original invoice and include it in your return package. Also write the RMA code on the outside of the shipping box.

* ILA will not be responsible for loss or damage of return shipments that is not covered under insurance.

Please print our RETURN FORM, fill it out and include it in your package, as well as your original receipt. Allow 4-7 days for us to process your return.

ILA
6222 Richmond Ave, Suite 470
Houston, Texas 77057

As part of our ILA jewelry commitment, ILA is pleased to offer a lifetime diamond upgrade program on all natural and lab grown GIA, IGI, and GCAL diamonds. Simply schedule a time to speak to an ILA Gemologist here to learn more about our upgrade program and to select your new diamond.

ILA Upgrade Guidelines

Diamond:

All GIA, IGI, or GCAL graded diamonds purchased from ILA are eligible.You will receive credit equal to 100% of the original price toward the purchase of a new diamond. The price of your new diamond must be at least twice the price of your original diamond. Your diamond must be in its original condition with the original diamond grading report. Any damage to the original diamond will disqualify the diamond from our upgrade program. Colored diamonds are ineligible for this program.

Settings:

The credit value will be based solely on the value of the diamond. If your setting fits your new diamond and is in reusable condition, we will set your new diamond in your original setting. If your original setting cannot be reused, you have the option of keeping the setting or accepting a credit as determined by .Any diamond not originally set by ILA must be returned without the setting.

Diamond Grading Reports:

The original diamond grading report must be returned in reusable condition. Fees may apply for any damaged reports.

International Guidelines:

The I Diamond Upgrade Program is available for purchases shipped to the US. Upgrades for other countries may be eligible on a case-by-case basis. Upgrade purchase must be made in original currency.

When you order a center diamond in your engagement ring, we ship it to you with the accompanying diamond certificate. These certificates are very expensive to replace, so we require each diamond certificate to be included with each returned diamond. There is a US$200 replacement fee if the certificates are not included in the return.

If you need to exchange for another size, please contact our Concierge Service. If the items being returned were a gift, please fill out the return form for an online credit.

Since ILA is handcrafted in our Houston Workshop, sales tax is only applied to orders shipped within the State of Texas and In-Store Pick Ups. All Canadian & Overseas duties and taxes are paid by the customer.

We offer 1 free Home Try On per customer every 6 months. If you wish to receive more than that we charge 45$ each to cover the shipping.

All of our Home Try-On rings come in a size 7.  We include a free finger sizer so you can determine your exact ring size.  When you order your ring you can choose your exact size.

Free shipping and free return shipping is complimentary for all Home Try-Ons in the continental United States.

Home Try-On's can only be shipped internationally to Canada but incur $50 charge for shipping.

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