If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We ask our carrier to require a signature for all of our shipments. Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust.

At ILA we stand behind the quality and craftsmanship of your purchase. The ILA warranty provides you with the following assurances:

ILA offers a 1 year warranty on all of our jewelry against manufacturing defects. If your merchandise becomes damaged as a result of a manufacturing defect, ILA will repair or replace the item, at our option, without charge for up to 1 year from the date of purchase. This warranty covers each item of fine jewelry for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental damage, loss of precious stones not due to manufacturing defects, and theft. Any repairs or service performed by someone other than ILA will void our warranty.

Within the first six months of purchase we will replace side or accent diamonds that go missing if we feel that it is a manufacturing defect. After six months of purchase all missing side or accent diamonds will be considered wear and tear and will be at the expense of the customer. We stress the importance in choosing jewelry that is appropriate for your lifestyle.

For diamond and precious stone rings, it is highly recommended to have ILA service them every 6 months.

Proof of purchase must accompany items being returned for Warranty work. Shipping charges will apply. Should warranty service be required, follow our repairs instructions.

Nothing is more exciting than receiving an ILA gift in our signature box and gift bag, a complimentary service we always provide.

ILA offers a complimentary first resize to one size up or down for all Engagement Rings purchased directly on our site (custom/bespoke jobs not included). Any larger resizing will be a case by case basis. All other rings will incur a sizing fee. Rings with a full pattern or stones all the way around cannot be resized. The customer is responsible for all shipping costs.

DO NOT TRY ANY OF THIS WITH COLORED GEMSTONES

Carefully place (don’t drop!) your jewelry in boiling water for a few minutes. Remove and all the grime will be gone!

You can also use a soft bristle toothbrush and dish soap to gently brush your ring.  Dry with a lint-free cloth.  For rings, an electric toothbrush works wonders!  Use a gentle dish soap and give your ring a good scrubbing.  Do notuse an electric toothbrush on your necklace as your chain can get caught in your brush.  

If you need to exchange for another size, please contact our Concierge Service at hello@ilacollection.com If the items being returned were a gift, please fill out the return form for an online credit.

Since ILA is handcrafted in our Houston Workshop, sales tax is only applied to orders shipped within the State of Texas and In-Store Pick Ups. All Canadian & Overseas duties and taxes are paid by the customer.

Free shipping and free return shipping is complimentary for all Home Try-Ons in the continental United States.

By using the ILA® website, you are accepting the terms and conditions of our policies. If you have questions or concerns, please contact us for more information at hello@ilacollection.com.

Copyright

All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of ILA or our suppliers and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with ilacollection.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

Trademarks

ILA® is a registered trademark. The trademarks, logos, service marks and trade names of ILA and our affiliates may not be used without our written permission.

Errors and Inaccuracies

At ILA, we make every attempt to ensure that our online catalog is as accurate and complete as possible. At times the information on our site may not be accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Disclaimer Of Liability

We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.

Applicable Law

By visiting our website, you agree that the laws of the State of Texas will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

Links To Other Sites

ilacollection.com may contain links to web sites operated by other third parties. ILA does not endorse or assume any responsibility for these websites. We have no control over, or responsibility for, their content, information or activities.

No Confidentiality

Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of ILA, including worldwide rights in all intellectual properties.

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our Diamond and Jewelry Consultants at hello@ilacollection.com or 713-780-2828, and we would be happy to help you make your choice.

Use Of The Site
You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of ILA, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Infringer Policy
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, ILA has adopted a policy of terminating and barring, in appropriate circumstances and at ILA's sole discretion, site users or account holders who are deemed to be repeat infringers. ILA may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Indemnification

You agree to defend, indemnify and hold harmless ILA, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against ILA and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Applicable Law And Venue

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of Texas, applicable to agreements made and to be entirely performed within the State of Texas, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in Harris County, Texas and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

Modification And Notice

You agree that ILA may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Termination

Notwithstanding any of these Terms and Conditions, ILA reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Mobile Program Terms of Service

Mobile Message Service Terms and Conditions

Last updated: November 9, 2021

The ILA mobile message service (the "Service") is operated by ILA  (“ILA” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ILA’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related messages, including: updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart reminders)] from and on behalf of ILA via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ILA. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (855) 785-1956. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ILA mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (855) 785-1956 or email hello@ilacollection.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Information We Collect

This site is owned and operated by Gem Technology DBA ILA collects a variety of information regarding our current and former customers and visitors across our website and storefront, including:

Contact information you provide directly to us, such as your name, address, phone number, and email address.

Shopping information, such as the items you purchase and browse, payment method and payment information, billing and shipping address.  

Account information, such as the contact and shopping information listed above as well as your account password, wish list items, back in stock notification requests, past orders, gift card balances, and saved payments information.

Demographic information, such as age, birthdate, and ZIP code.

Automatically collected information, such as internet protocol (IP) address used to connect your computer to the Internet, browser type and version, operating system and platform, and information about your browsing and shopping behavior. Additionally we track website usage data such as the date and time of visit or use, how navigation and search features are used, the pages and items viewed, and items purchased.

How We Collect Information

We collect information through our website and in our store. We also obtain information from you and from third parties.

You provide information when you make a purchase, create an account, visit or contact us, participate in a contest or sweepstakes, respond to a survey, engage in a promotional activity, register to attend an event or consultation or sign up for emails.

Third parties, primarily analytics platforms and advertising networks and cooperatives, provide information about you, such as how you engage with our website, product, and services.

Social media platforms and networks that you use in connection with our website, such as Facebook, Twitter, Pinterest, and Instagram provide ILA with information about you. Please separately review the privacy policies and settings of the social media platforms and networks that you use.

Cookies and automatic methods provide information about you when you visit our website, open an email sent from us, or click on an advertisement we serve you. Methods we use include cookies, small data files that are stored on your hard drive or in connection with your Internet browser. We also use web beacons to send information from your computer, tablet, phone, or other device, such as when you visit our website or open a marketing email we send you, back to our server.

Pixel tags, also known as web beacons, are embedded on our site and gather information about user’ on-site behavior, such as page viewed or an add-to-cart action.

We use Google Analytics, provided by Google, Inc., to also gather on-site behavior. More information on Google Inc.’s privacy policy can be found at www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data by going to http://tools.google.com/dlpage/gaoptout.

How We Use Information

We use the information that we collect to provide you with the best possible products and experiences. We also may combine any or all of the information that we collect or obtain. Examples of how we use information include:

To respond to your customer service inquiries

To keep you informed of updates about your purchase

To personalize your experience with our website

To improve our website

To improve our customer service standards

To improve our product and/or develop new product

To process transactions

To verify individual identity

To potentially prevent fraudulent activity

To provide you with personalized offers, promotions and advertisements directly or through our third party partners  

To send periodic marketing emails and surveys

To invite you to events and in-store activations

How We Share Information

We may share the information we collect, both aggregate and de-identified information:

With service providers that perform services on our behalf, such as those that provide shipment and payment services, customer service, and advertising services.

With select partners as a part of cross promotional opportunities.

How We Protect Your Information

We implement security measures to protect your information, including using a secure server and encrypting all payment information into our payment gateway providers’ database. It’s important to note that no method of transmitting information over the Internet or storing information is completely secure. Therefore we cannot guarantee the absolute security of this information.

Sharing and Communication Choices

We want you to know how your personal information is used and shared. You may send an email to hello@ilacollection.com to request access to personal information held about you by ILA. We also offer choices directly and through our partners for tracking and communication preferences.

Online Advertising: We strive to only work with advertising partners who offer transparent options for editing preferences and opting out. Please note you must separately opt out on each individual device you use. You can manage the advertising preferences for some of the advertising partners we work with by clicking here: http://www.networkadvertising.org/managing/opt_out.asp

Social Media: We encourage you to review your privacy options and settings with the social media platforms and networks you use to understand how these platforms and networks share your information with us.

Email: You can opt out of marketing or advertising emails by utilizing the “unsubscribe” link in marketing or advertising emails you receive from us.

Direct Mail: You may opt out of receiving marketing or advertising by direct mail by contacting us at hello@ilacollection.com

Account Information: If you have registered for an online account, we allow you to access and update certain personal information that you have provided to us by logging into your online account and using the features available there. You may delete your ILA account by emailing hello@ilacollection.com

Restricting Cookies: Web browsers are set to accept cookies. You can choose to set your browser to remove or reject cookies. Choosing to remove cookies may affect the functionality of our site.

Data Transfers

Our business operations are conducted in the United States, and our processing of your data as well as some of our third party service providers processing of your data may involve a transfer of your data outside of the European Economic Area (“EEA”). We provide safeguards to protect your personal data in the jurisdictions in which we process it.

European Users

If you are accessing ILA’s website and ILA services from the European Union, you have rights in relation to your personal information. Please contact us at hello@ilacollection.com for further information on your rights as outlined below:

Provide access to any of your personal information we have stored

Update any of your personal information which is out of date or incorrect

Delete any of your personal information we have stored

Restrict the way we process your personal information

Stop processing your personal information for marketing

Provide you with a copy of your personal information we have stored

Provide your personal information to a third party provider of services

California Privacy Rights

California law permits residents to ask us for a list of personal data we share with third parties or corporate affiliates for those third parties’ or corporate affiliates’ direct marketing purposes. If you are a California resident and would like a copy of this notice, please contact us at hello@ilacollection.com. This request can be made once a year, free of charge, for the prior calendar year. The notice will itemize the information collected along with the third parties and affiliates it was shared with, and the third parties and affiliates’ names and addresses.

Contacting Us

For additional questions about this privacy policy or our privacy practices, please contact us at hello@ilacollection.com

Updates To This Policy

By accessing any part of ILA’s website, you consent to and agree with this privacy policy. ILA may change or revise this privacy policy at any time at our sole discretion. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances. If you do not agree with any part of this privacy policy, please do not use this website. Continued use of this website signifies your agreement to any updates or changes to our privacy policy or terms and conditions of use.

Effective Date

This policy is effective as of June 17th, 2020.