CONCIERGE

Welcome to the ILA website. We are here to help, and below are a few of our services.  

WARRANTY

At ILA we stand behind the quality and craftsmanship of your purchase. The ILA warranty provides you with the following assurances:

  • ILA offers a 1 year warranty on all of our jewelry against manufacturing defects. If your merchandise becomes damaged as a result of a manufacturing defect, ILA will repair or replace the item, at our option, without charge for up to 1 year from the date of purchase. This warranty covers each item of fine jewelry for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental damage, loss of precious stones not due to manufacturing defects, and theft. Any repairs or service performed by someone other than ILA will void our warranty.
  • Within the first six months of purchase we will replace side or accent diamonds that go missing if we feel that it is a manufacturing defect. After six months of purchase all missing side or accent diamonds will be considered wear and tear and will be at the expense of the customer. We stress the importance in choosing jewelry that is appropriate for your lifestyle.
  • For diamond and precious stone rings, it is highly recommended to have ILA service them every 6 months.

Proof of purchase must accompany items being returned for Warranty work. Shipping charges will apply. Should warranty service be required, follow our repairs instructions.

GIFT WRAP
Nothing is more exciting than receiving an ILA gift in our signature box and gift bag, a complimentary service we always provide.
REPAIRS

Please send a copy of the sales receipt along with our repair form completed to:

The customer is responsible for all shipping costs unless the item contains a manufacturing defect.

We recommend shipping all items through UPS or FedEx. We are not responsible for lost packages, and we cannot issue a refund if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us.

ILA c/o Repairs Department
6222 Richmond Ave, Suite 470
Houston, Texas 77057

JEWELRY CARE

CLEANING

DO NOT TRY ANY OF THIS WITH COLORED GEMSTONES

Carefully place (don’t drop!) your jewelry in boiling water for a few minutes. Remove and all the grime will be gone!

You can also use a soft bristle toothbrush and dish soap to gently brush your ring.  Dry with a lint-free cloth.  For rings, an electric toothbrush works wonders!  Use a gentle dish soap and give your ring a good scrubbing.  Do notuse an electric toothbrush on your necklace as your chain can get caught in your brush.  

RETURNS
We pride ourselves on offering the highest quality of craftsmanship. If you are not completely satisfied with your online purchase, please send it back to us for a refund or credit within 10 days of receipt minus any shipping charges. Engagement rings carry a $75 restocking fee.

All returned merchandise must be in its original condition with their tags attached. Items showing signs of wear or those that have been altered, resized, or damaged in any way cannot be accepted for return. Sale items, special orders, custom jewelry, and engraved items are final sale and cannot be returned.

Please email [email protected] and ILA will email you back an Insured Prepaid Return Shipping Label along with an RMA Code. Write this code on a copy of the original invoice and include it in your return package. Also write the RMA code on the outside of the shipping box.

* ILA will not be responsible for loss or damage of return shipments that is not covered under insurance.

Please print our RETURN FORM, fill it out and include it in your package, as well as your original receipt. Allow 4-7 days for us to process your return.

ILA
6222 Richmond Ave, Suite 470
Houston, Texas 77057

Diamond Certificates

When you order a center diamond in your engagement ring, we ship it to you with the accompanying diamond certificate. These certificates are very expensive to replace, so we require each diamond certificate to be included with each returned diamond. There is a US$150 replacement fee if the certificates are not included in the return.

Different Ring Size

If you need to exchange for another size, please contact our Concierge Service at [email protected] If the items being returned were a gift, please fill out the return form for an online credit.

SHIPPING
All shipments require a signature.

ILA offers FREE Fully Insured 2nd Day shipping within the Continental United States. At the moment ILA is not shipping Internationally nor to P.O. Boxes. We will hold shipping on your order with multiple items until all pieces are available.

We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

Lost Packages

If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We ask our carrier to require a signature for all of our shipments. Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust.

Shipping to Alternate Addresses

If you will not be home to sign for your order, ILA can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

If you cannot be available, or have someone else available to sign for your package, you can have it shipped to a local hold for pickup location so that you can sign for and pick it up at your leisure. To schedule a hold for pick up, contact our concierge.

TAXES
Since ILA is handcrafted in our Houston Workshop, sales tax is only applied to orders shipped within the State of Texas and In-Store Pick Ups.
TERMS & CONDITIONS
By using the ILA® website, you are accepting the terms and conditions of our policies. If you have questions or concerns, please contact us for more information at [email protected]

Copyright

All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of ILA or our suppliers and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with ilacollection.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

Trademarks

ILA® is a registered trademark. The trademarks, logos, service marks and trade names of ILA and our affiliates may not be used without our written permission.

Errors and Inaccuracies

At ILA, we make every attempt to ensure that our online catalog is as accurate and complete as possible. At times the information on our site may not be accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Disclaimer Of Liability

We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.

Applicable Law

By visiting our website, you agree that the laws of the State of Texas will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

Links To Other Sites

ilacollection.com may contain links to web sites operated by other third parties. ILA does not endorse or assume any responsibility for these websites. We have no control over, or responsibility for, their content, information or activities.

No Confidentiality

Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of ILA, including worldwide rights in all intellectual properties.

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our Diamond and Jewelry Consultants at [email protected] or 713-780-2828, and we would be happy to help you make your choice.

Use Of The Site
You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of ILA, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Infringer Policy
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, ILA has adopted a policy of terminating and barring, in appropriate circumstances and at ILA's sole discretion, site users or account holders who are deemed to be repeat infringers. ILA may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Indemnification

You agree to defend, indemnify and hold harmless ILA, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against ILA and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Applicable Law And Venue

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of Texas, applicable to agreements made and to be entirely performed within the State of Texas, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in Harris County, Texas and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

Modification And Notice

You agree that ILA may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Termination

Notwithstanding any of these Terms and Conditions, ILA reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.